Frequently Asked Questions

The SyncWave Pro Wireless Aadapter is a wireless CarPlay and Android Auto adapter that lets you connect your phone to your car's screen without a cable. Simply plug it into your car's USB port and enjoy wireless connectivity.

SyncWave Pro works with any car that has a factory-installed or aftermarket wired CarPlay or Android Auto system. If your car supports wired CarPlay/Android Auto, our adapter will make it wireless. For those cars which unfortunately arent compatible, we offer a dedicated screen with Apple CarPlay/Android Auto capabilities.

Yes! SyncWave Pro supports both Apple CarPlay (iPhone) and Android Auto (Android phones). Make sure your phone's OS is up to date for the best experience.

No app installation is required. The adapter connects seamlessly using your phone's built-in CarPlay or Android Auto functionality.

The adapter uses Bluetooth and Wi-Fi to maintain a stable connection. It works best when your phone is within the car — typically within 5 metres of the adapter.

Setup is simple: plug the adapter into your car's USB port, pair your phone via Bluetooth once, and from then on it connects automatically every time you get in the car.

First-time setup takes less than 2 minutes. After that, your phone connects automatically within seconds of entering the car.

Yes! Once paired, the adapter connects automatically as long as your phone's Bluetooth is on — no need to take your phone out.

Yes, the adapter can store multiple paired devices, making it easy for different drivers to use the same car.

Yes, we offer free delivery anywhere in South Africa. Orders are typically delivered within 3–5 business days.

Standard delivery takes 3–5 business days. You will receive a tracking number via email once your order has been dispatched.

Currently we only ship within South Africa. International shipping may be available in the future — sign up to our newsletter to stay updated.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order for a full refund.

Our adapter comes with a 12-month warranty covering manufacturing defects. This does not cover physical damage caused by misuse.

Simply contact us via our Contact Us page and our team will guide you through the return process.

Try the following: (1) Ensure your car supports wired CarPlay/Android Auto. (2) Restart your phone's Bluetooth. (3) Unplug and re-plug the adapter. (4) Delete the adapter from your Bluetooth devices and re-pair. If the issue persists, contact us.

Make sure your phone's Wi-Fi and Bluetooth are both enabled. Interference from other devices can sometimes cause drops. Try moving other devices away from the adapter.

Firmware updates are handled automatically when the adapter is connected. No manual update is required.